Speech Analytics
Real-time monitoring solution for calls. Configure alerts, notifications, recommendations or guides to manage pre-established situations. Audio is transmitted to a real-time voice processor that produces a report based on keywords or voice tones to recognize configured actions.
90% of professionals recognize that data and analytics are crucial for their strategy of digital transformation. The correct Speech Analytics tool can offer a panoramic view of the business.
– Gartner
Understanding a unique language, changing the way voice analysis is used in the world.
Word categories are detected to guide the user through a better navigation toward an area of interest.
Tradicionally, voice analysis development required a significant effort and time to develop call categories to fulfill certain characteristics. Besides being costly, they used to be biased. Now, they are filtered through a world class tool and highly precise.